Tech Support
Do you need Tech Support?
- Do you know how to fix a hybrid or EV?
- Have you trained with us?
- Do you need a good hybrid/ EV reference books/charts?
- What equipment do you need? Where can I get it?
- Would Tech Support help you?
- What about training? How do I keep up?
This Program is very simple. No contract or red tape.
Tech must have taken our UYV class within the last 6 years and passed the ACDC test within the last 4 years.
Must also be receiving our emails because technology training and equipment changes often.
2. Only an ACDC Tech will service, diagnose or repair the xEV vehicles left for service. Exceptions are repairs and service that has absolutely nothing to do with the fact the vehicle is an xEV. Note: An oil change is a service but it can be a supervise service by an xEV Tech.
3. Own (or the shop you work at) a pair of 1000 volt, Class O, rubber protective gloves in good condition and valid within 6 months of the last glove HV Test.
4. Own a CAT III 1000 volt DVOM, with CAT III leads and ends.
5. Must own a milliohm meter, insulation tester, and 4 channel scope.
6. You own or have access to a factory scanner with updated software for the xEV vehicles you work on or a good aftermarket scanner that works well with the xEV you are on.
7. You have internet access at your shop and subscribe to the OEM web sites for the xEV you work on (It is OK to subscribe as needed) (USA only) .
8. Your service writers have been trained by you or ACDC and will consult their ACDC Tech as needed when xEVs are left for service.
9. You have a way of handling customers complaints that satisfies the state and city laws
2. ACDC started as a shop management training company in the 90’s, we still provide help in that area.
3. Provide tech support (as time allows). We require you to have a subscription to an information system.
4.Use of the ACDC logo. ACDC Uniform Patches ($9.00).
Exclusions are; xEVs with salvage titles, xEVs that have been to more than 3 shops, no one knows what’s going on anymore, xEVs that we have not studied and know little about (Fisker, Karma, Lucid, Rivian, Fiat, xEV models that sell less than 50,000 vehicles per year in the US, and some California compliance EVs, maybe more)
In order to provide tech support for Teslas:
1. You have completed the ACDC 3-Day Tesla class
2. You must own the Tesla Equipment similar to what is sold in the ACDC Tesla Repair Kit (TES10K)
3. Fees are the same as the ACDC On-Demand Program (pay as you go). See “Fees” section below.
The ACDC on-demand program (pay as you go) is a $35 fee per tech support call up to 15-minutes. Additional calls are billed at $1 per minute.
No long term contracts to sign.